it was cold so me and my boyfriend stepped outside to warm up and smoke a ciggerette and had 2 of the casino officials and three officers walk up to us. After we paid for the fourth night and had been to the office numerous times to get the laundry key fixed and etc we went to the casino to play some games, which we had been to numerous of times. Everything was great and we were really enjoying ourselves. We stayed in the rv park (Funtown Rv Park). First time we had ever been there so was very much looking forward to it and excited. My boyfriend and i went on vacation to the Winstart casino. I will stay here again, but will ask for the names all of the people we have to interface with. He was able to resolve the problem that the lady should have clearly been able to resolve without his involvement. On our last visit, this same lady got our reservations mixed up and the manager had to intercede to resolve the problem. All three times I interfaced with the same lady (elderly with white hair) at the front desk, whose customer interfacing skills leave a lot to be desired. It wasn’t clear to me on this stay and the previous two how they assign campsites. Then we repeatedly noticed that other pull-thru sites were assigned to people who only stayed one night. We accepted the back-in site, but was very confused and somewhat frustrated when we observed several pull-thru sites remaining open during our stay.

Neither of these two people could find any notation on our reservations. The manager was then called (Mora?) who also stated that the campgrounds was looked solid. The lady at the front desk, stated that the campgrounds was full and that they did not have any pull-thru sites available. However, when we arrived we were assigned a back-in site. She responded that she would make a notation on our reservations. To that I asked if it was at all possible, I would like a site near the office.

The lady who answered the phone said that should not be a problem. When we called to make our reservations on Thursday, March 17 we specially requested a pull-thru site for five (5) days. The latest incident occurred on Friday, March 25. The last three times we have stayed here we encountered a problem with our campsite. We have stayed there many times since the RV Park initially opened.

Let me start out by saying that the Winstar RV Park is very nice with more amenities than a lot of private RV parks.

Winstar casino rv park thackerville